---
title: Getting Help and Support at Vieu
description: Need help with Vieu? Reach us via Slack or Teams, email support, Vieu Valet for requests, or website chat for general questions.
---
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1. [Vieu Knowledge Base](https://help.vieu.com/?hsLang=en)
2. [Support](https://help.vieu.com/support?hsLang=en)
# Getting Help and Support at Vieu
We want it to be easy for you to get help when you need it. Depending on the type of question and urgency, there are a few ways to reach us.
### 1. Dedicated Slack or Microsoft Teams channel
If you’re an active Vieu customer, the fastest way to get help is through your **dedicated Slack or Microsoft Teams channel**.
This is best for:
- Immediate questions
- Quick clarifications while you’re working
- Anything blocking your day-to-day workflow
Our team actively monitors these channels, so you’ll usually get a response **right away**.
### 2. Email support: valet@vieu.com
For detailed or custom requests, reach out via email at [**valet@vieu.com**](mailto:valet@vieu.com)
Vieu Valet is especially useful for operational or setup-related requests, such as:
- **Account cohort creation**
- **People cohort creation**
- **Contact information requests**
- **Meeting digests**
We typically reply **within a few hours**, though response time may vary depending on the complexity of the request.
### 3. For general questions or prospects
If you’re not a Vieu customer yet and have a general question, the best way to reach us is through the **chat bot on our website - [https://try.vieu.com](https://try.vieu.com).** You will find the chatbot on the bottom right.
- [Getting started](https://help.vieu.com/getting-started?hsLang=en)
- [Integrations](https://help.vieu.com/integrations?hsLang=en#main-content)
- [MCP Integration (AI Assistants)](https://help.vieu.com/integrations?hsLang=en#mcp-integration-ai-assistants)
- [CRM Integrations](https://help.vieu.com/integrations?hsLang=en#crm-integrations)
- [Chrome Extension](https://help.vieu.com/integrations?hsLang=en#chrome-extension)
- [Email & Calendar](https://help.vieu.com/integrations?hsLang=en#email-calendar)
- [Vieu Agent for Slack](https://help.vieu.com/integrations?hsLang=en#vieu-agent-for-slack)
- [Finding Connections & Intros](https://help.vieu.com/finding-connections-intros?hsLang=en)
- [Requesting & Tracking Introductions](https://help.vieu.com/requesting-tracking-introductions?hsLang=en)
- [Account Planning and People Outreach](https://help.vieu.com/account-planning-and-people-outreach?hsLang=en)
- [Support](https://help.vieu.com/support?hsLang=en)
[](https://help.vieu.com/?hsLang=en)
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